Although the majority of today’s smart inverters come with software that allows the system owner to monitor energy production and energy usage, it often takes a seasoned eye to spot trends that could indicate potential problems with the system. Solar companies will offer clients an O&M (operation and maintenance) that includes system monitoring as well as regular site visits. Sometimes, you will be able to tweak inverter settings remotely to get the system performing at its optimum again, but most often, you will need to send out a team to do some kind of physical adjustment or repair.
Solar panels also need to be regularly cleared of dust and debris, especially during winter months when there is little to no rainfall. Such a service could form part of your maintenance contract with the client or it can be carried out by independent contractors.
A person with a very client-centric drive will be a great addition to a maintenance team, to do the follow-up calls to clients, to gather feedback to improve on their offerings and testimonials to add to their marketing material, and to organize any after-sales work that needs to be undertaken by the company